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American Center Hanoi’s Guidebook
Location & Information
Products & Services
Security Check-in
Code of Conduct
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16 MINUTE READ

Location & Information

Location: 1st Floor, Rose Garden Tower, 170 Ngoc Khanh Street, Ba Dinh, Hanoi.

Operation Hours:
Monday: 13:00 – 19:00
Tuesday to Friday: 8:00 – 12:00; 13:00 – 19:00
Conect with us: Tel: 24-3850 5180; email: achanoi@state.gov; Facebook, instagram, Youtube, Flickr.
Closed on weekends, Vietnamese and American holidays.

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PRODUCTS AND SERVICES

The American Center (AC), part of the Public Affairs Section of the U.S. Embassy, is a one-stop source of up-to-date information about all aspects of the United States, its people, and its policies.

The American Center is open to the general public (aged 11 years old and above) free of charge and welcomes visits by government officials, researchers, journalists, teachers, students and individuals interested in broadening their horizons about the United States.

Members of the media are welcome to attend public events at the American Center. Please contact the Media Team at least 24 hours in advance if you intend to bring in still or video cameras, recorder or laptop‎ so we can determine whether the speaker is comfortable and, if so, request security access for your equipment. Please note that not all speakers will want to be filmed and interviewed. Thanks for your understanding and cooperation.

1. Membership:

Please register with us to check out our circulated books and receive our latest program updates. Registering for membership is simple, easy, and free of charge. Register to become an AC member at
https://creator.zoho.com/pashanoi/form/form-perma/Registration_Form/
(AC does not issue membership cards).

2. Public events:
All of the AC’s events are open free of charge to the public. We would like you to plan carefully before registering with us so that we have enough seats for participants. REGISTRATION IS REQUIRED FOR ALL EVENTS EXCEPT THOSE NOTED OTHERWISE. Please register at https://bit.ly/ACEventRegistration to attend our public events.
Our regular programs last 90 minutes, and they are not appropriate for children under 14 years old, especially for popular programs with a large crowd. To ensure the quality of our programs, we reserve the right to ask groups to leave.

3. Library services:
Check the online catalog at http://www.tinyurl.com/achanoi to search for books, DVDs and magazines.
The AC book collection consists of thousands of books of all genres ranging from history, law, politics, arts, economics to soft skills, novels, stories for kids, sports, science, medial, IELTS, TOEFL, SAT and TOEIC books. In addition to these, there are popular magazines and newspapers. You can check the online catalog here.

Register for the book borrowing service at: https://creator.zoho.com/pashanoi/form/form-perma/library_registration_form.

Patrons may borrow up to 3 books (except Testing Preparation materials) for 14 days. Please visit the American Center and access to eLibraryUSA research databases through computers therein.

4. iPads, Internet access, and CNN wireless headphones:
AC iPads and wireless headphones may be used for educational purposes only and are limited to 2 hours of use. Online games and chatting are prohibited. Turn off and put the wireless headphones back in their designated places after use.

5. Makerspace:
The American Center’s Makerspace is a community area where you can create things, invent, and meet other people with similar interests in STEAM (Science, Technology, Engineering, Art and Math) as long as you’ve registered for membership.
Library patrons can get access to free Makerspace activities, including 3D Printing, Virtual Reality, LEGO Mindstorms, 3D Doodle pens, basic coding kits, and more! We also regularly host a variety of STEAM programs that help you learn basic STEAM concepts.

Support:
Please go to the help desk for support if you have any problems, we always have student interns and staff members to support you.

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SECURITY CHECK-IN AT THE ENTRANCE

Visitors to the American Center must undergo security screening of their personal electronic devices (laptops, cell phones, fitness trackers, etc.). Items which could be used to cut, injure, or damage persons or property will be prohibited. No knives, box cutters, razors, scissors, firearms or flammable liquids are permitted; additional other, potentially dangerous items, may also not be allowed. If you are unclear as to whether an item is permissible, please reach out – we are happy to help! Individuals will be refused entry if they are in possession of a banned item.
Please also note the following:

  • Guests should plan to arrive at least 30 minutes prior to an event to ensure they can get through the screening procedures in time.
  • Consider leaving your unnecessary portable electronics at home to shorten screening time for all guests.
  • Photography is allowed only in limited areas of the American Center. Please ask our staff for help!
  • Visitors must bring an official ID (National ID, driver license, passport, student card or other government-issued identification).
  • Visitors aged 11-14: A student card or passport or birth certificate will be required to enter the AC and must be accompanied by an adult aged 18 years or older at all times while in the American Center. In addition, visitors under the age of 14 may use AC computers and equipment only under adult strict supervision at all times.
  • Visitors under 11 years old are not allowed (except for some invitation-only events). Please note that most of AC’s programs and library services are not appropriate for visitors under 11 years old.

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CODE OF CONDUCT

CODE OF CONDUCT

The American Center Hanoi provides equal and open access to its facilities and resources.

Guidelines for Members:

  • Please present your ID card upon entry to the Rose Garden.
  • Membership is mandatory for American Center Hanoi borrowing privileges.
  • Do not leave your belongings unattended. Management is not responsible for any stolen or lost property.
  • Seating is available on a first-come, first served basis. Reservations are not allowed.
  • Food is not allowed in the Center. Drinks must be contained in the re-closable and spill-resistant containers.
  • Accessing gambling or pornographic material on American Center ipads or systems is prohibited.
  • Inserting personal electronic or storage devices into American Center computer terminals is prohibited.
  • American Center Hanoi members should not attempt to take any material from the library collection without getting it issued or without permission.
  • Soliciting, petitioning, or disturbing written materials on American Center Hanoi premises is not permitted.
  • Members may not engage in conduct that results in damaging, defacing, or misusing any material or property. This includes disabling equipment, changing the software or settings on computers, or using computers for purposes other than those designated by American Center Hanoi. Any loss or mutilation of materials will be charged to the member.
  • Members participating in American Center Hanoi programs may be featured on social media. If you prefer that your image not be used for non-commercial publicity reasons, please provide your request in writing to a staff member at the Help Desk.
  • Public restrooms are for intended purposes only.
  • Non-public areas (offices, workrooms, storage areas…) are prohibited.
  • Photography is allowed only in limited areas of the American Center. Please ask our staff for help!

Failure to comply with any of the above may result in a revocation of membership privileges.

Prohibited behaviors in the American Center:

The American Center Hanoi maintains the right to expel from the facility any individual who contributes to a disruptive, unsafe, or unwelcoming environment. American Center staff or security guards will deny entry or remove visitors who violate any of these rules or engage in activities that do not conform to common understandings of appropriate, considerate behavior.

  • Explosive devices, flammable liquids, guns, edged weapons, pepper spray, and other hazardous materials are prohibited. The U.S. Embassy security guards cannot provide storage of such materials.
  • Visitors are not allowed to bring alcohol into the facility.
  • No pets are allowed in the building (except for service animals).
  • Disrespectful guests.
  • Visitors who are inebriated, under the influence of drugs and alcohol, or acting inebriated or under the influence of drugs and alcohol.
  • Disruptive behavior, such as creating loud noises, loud talking, screaming, or abusing the American Center Hanoi equipment/property.
  • Entering American Center Hanoi barefoot or without a shirt or removing one’s footwear or shirt while in American Center Hanoi, or being otherwise attired so as to be disruptive to the American Center environment.
  • Using American Center Hanoi technology or Internet access to engage in any activities related to gambling, accessing sexually explicit material, violating copyright laws or illegally copying intellectual property, abusive or objectionable language, or unlawful or malicious activities.
  • Intentional physical damage to library property or to the personal property of any other patron.
  • Smoking in the Center facilities, near Center entrances, or in any other prohibited areas of the building.

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