Amid rising concerns of COVID-19 outbreak in Vietnam, Hanoi authorities announced mandatory face mask wearing in public and enclosed spaces. Other provinces may apply similar counter-outbreak measures depending on their local situations. The U.S. Embassy in Hanoi and the U.S. Consulate General in Ho Chi Minh City recommend that all consular customers, including visa and American Citizen Services customers coming in for consular services wear face mask when entering U.S. Embassy and U.S. Consulate General premises.
General Information & Requirements
Our offices are only able to admit individuals who have scheduled an appointment, or if a U.S. citizen is in need of emergency assistance, such as illness, death, destitution, lost or stolen passports, or parental child abduction. Any individual requesting a service of non-emergency nature at our offices without an appointment is not permitted to enter the U.S. Embassy in Hanoi or the U.S. Consulate General in Ho Chi Minh City. We are closed to the public on both Vietnamese and American holidays.
All visitors to the U.S. Embassy in Hanoi and the U.S. Consulate General in Ho Chi Minh City must follow certain security procedures. Any visitor who declines to be screened by our security personnel will be unable to enter the Embassy or Consulate. You may not bring battery-operated or electronic devices, large bags or luggage, or food and liquid into the Embassy or Consulate. The size limit for bags is: 35 cm (height) x 20 cm (width) x 40 cm (length). Unfortunately, if your bag is bigger than the size limit, you will not be allowed to bring it into the U.S. Embassy or Consulate. Also, please do not bring laptop computers, iPads, tablets, and other large electronic devices to the U.S. Embassy or Consulate. You may not enter the building with these items. You may not leave these items at the security checkpoint. To avoid delaying your entry and that of those in line behind you, please bring only what is required for your appointment. Please click here for more information regarding which items you are prohibited from bringing into the Embassy or Consulate.
* Consular Report of Birth Abroad (CRBA): Appointment required. Please follow the instructions here.
* Passport services: To receive passport related services, please use the below Passport Wizard tool here. The tool will ask a series of simple questions to determine which type of passport service is most suitable for your situation.
Notarial and other U.S. citizen services: Appointment required. Please follow the instructions provided on the Notarials page.
Consular Outreach Visits: If you cannot make it to the U.S. Embassy or U.S. Consulate, then we may be coming to a city near you to offer services. For more information, please review the Consular Outreach Visits page.
Emergencies (such as cases of death cases, illness, destitution, arrest, missing persons, parental child abduction): Appointment not required. Please walk in Monday through Friday, 8:00 a.m. to 4:30 p.m. or call the 24/7 phone numbers listed on the Contact Us page.
Appointments for American Citizen Services are free (no cost). If you wish to report fraudulent activity related to any of the Consular services we provide, please contact our Consular Fraud Prevention Unit at HanoiFPU@state.gov (for Hanoi) or HCMCFPU@state.gov (for Ho Chi Minh City).
If you have questions or issues while in Vietnam, you may use our online ACS Inquiry Form without having to schedule an appointment for entry into our office. Our office will respond to your inquiries as soon as possible. You may want to visit the Department of State’s travel website for more information on entry, exit, and foreign visa requirements.
Picking Up Passports
Note: Those people picking up passports should follow the instructions below:
U.S. Embassy in Hanoi:
Pick up passports: from 3:00 p.m. – 4:00 p.m., Monday through Thursday, excluding Vietnamese and American holidays. Please bring appropriate identification, such as the old passport (if applicable), ID card, or driver’s license. If another person is picking up your passport on your behalf, they will need to present your signed statement or a Power of Attorney from you giving them the authority to pick up the passport on your behalf. Parents picking up the renewed passport for their child must bring their appropriate identification and the child’s old passport (if applicable); the child does not need to be present. If you wish to come by at another time please secure a notarial or passport appointment in our online system.
U.S. Consulate General in Ho Chi Minh City:
Pick up passports: from 1:30 p.m. to 3:00 p.m. on Monday and Tuesday, excluding Vietnamese and American holidays. Please bring appropriate identification, such as the old passport (if applicable), ID card, or driver’s license. If another person is picking up your passport on your behalf, they will need to present your signed statement or a Power of Attorney from you giving them the authority to pick up the passport on your behalf. Parents picking up the renewed passport for their child must bring their appropriate identification and the child’s old passport (if applicable); the child does not need to be present. If you wish to come by at another time please secure a notarial or passport appointment in our online system.
Please note that we will not respond to inquiries sent by postal mail or fax.
Submit an inquiry: Inquiry Form
U.S. Embassy in Hanoi
Rose Garden Building
Second Floor, 170 Ngoc Khanh Street
U.S. Embassy in Hanoi
7 Lang Ha Street, Hanoi, Vietnam
U.S. Consulate General in HCMC
American Citizen Services
4 Le Duan Blvd., Dist. 1
Ho Chi Minh City, Vietnam