Limited American Citizen Services (ACS) Appointments Starting June 1

U.S. Embassy Hanoi and U.S. Consulate General Ho Chi Minh City, Vietnam (May 26, 2020)

Location: Vietnam

This is an update from the U.S. Embassy Hanoi and Consulate General Ho Chi Minh City to assist U.S. citizens in remaining informed during the evolving Coronavirus (COVID-19) situation in Vietnam.

Important Information for U.S. Citizens:

After a period of limited emergency services in response to the global COVID-19 pandemic, the U.S. Embassy Hanoi and Consulate General Ho Chi Minh City are resuming some regular services for U.S. citizens.  In addition to emergency consular services, a limited number of routine American Citizen Services (ACS) appointments will be available starting June 1.  Interested U.S. citizens will be able to use our online system to request passport appointments here, although wait times may be longer than usual due to limited capacity.  Notarial appointments will continue to be made via request here, be limited, and granted based on urgent need.  Other routine services such as Consular Reports of Birth Abroad (CRBAs) will continue to be made via request at both locations.  Persons seeking CRBA appointments should follow the instructions on our website here and reach out via the appropriate email address.

In response to the COVID-19 situation, the U.S. Embassy Hanoi and Consulate General Ho Chi Minh City are only able to admit individuals with confirmed appointments.  Failure to obtain an appointment or arrive on time for any service may result in being denied entry.  U.S. citizens with appointments who are not feeling well on the day of their appointment should reschedule. U.S. citizens should follow social distancing measures implemented inside our facilities, including the use of face masks and hand sanitizer upon entry.

The U.S. Embassy Hanoi and Consulate General Ho Chi Minh City remind U.S. citizens that the U.S. government has suspended production of regular full-validity passports and CRBAs.  The U.S. Embassy Hanoi and Consulate General Ho Chi Minh City will accept routine passport applications; however, those applications will only be processed once the printing centers in the United States resume operations.  We are unable to estimate when printing centers in the United States will return to normal operations.  In the interim, U.S. citizens can request a limited-validity emergency passport with their regular passport application in order to have a valid passport in their possession while waiting for a full-validity passport.

We recommend U.S. citizens check the Embassy’s COVID-19 page daily for information, and register or update their information in the Department of State’s Smart Traveler Enrollment Program (STEP).