An official website of the United States government

Important U.S. Citizen Services Information

Payment Methods & Details

Please review the below information carefully as failure to do so could result in a delay of your requested services.

Consular Fees for U.S. Embassy Hanoi and Consulate General Ho Chi Minh City are paid by one of the two following methods:

(1) Onsite during an appointment at the U.S. Embassy Hanoi and Consulate General Ho Chi Minh City:
    • U.S. Dollars or Vietnamese Dong
    • Most major credit cards (Visa, MasterCard, American Express, and Discover)
    • Debit Cards from most major U.S. banks (Other foreign debit cards are NOT accepted)

IMPORTANT: Only the bearer of a credit or debit card is permitted to present the card for payment. Payment cannot be accepted via phone. There are no ATM services available at the Embassy or Consulate General.


(2) Only for passport renewal through the U.S. Mission to Vietnam’s Passport Renewal by Mail/ Express Drop-off program: 

Use of the U.S. Government’s pay.gov service. See the Renewal by Mail/ Express Drop-off page for additional details and eligibility requirements. 


  • There is NO expedited passport services overseas. Please allow two-to-three weeks processing-time for a passport renewal when applying onsite at the Embassy or Consulate General.
  • Extra pages cannot be added in U.S. passports, you must renew your passport if it is full.  All non-emergency passports issued overseas are 50 pages.


Appointments & Locations

U.S. Embassy in Hanoi
Consular Section,
Rose Garden Building
Second Floor, 170 Ngoc Khanh Street
Hanoi, Vietnam
Mailing Address:
Consular Section
U.S. Embassy in Hanoi
7 Lang Ha Street, Hanoi, Vietnam

U.S. Consulate General in HCMC
American Citizen Services
4 Le Duan Blvd., Dist. 1
Ho Chi Minh City, Vietnam

Security Information

Our offices are only able to admit individuals who have scheduled an appointment, or if a U.S. citizen is in need of emergency assistance, such as illness, death, destitution, lost or stolen passports, or parental child abduction.  Any individual requesting a service of non-emergency nature at our offices without an appointment is not permitted to enter the U.S. Embassy in Hanoi or the U.S. Consulate General in Ho Chi Minh City.  We are closed to the public on both Vietnamese and American holidays.

All visitors to the U.S. Embassy in Hanoi and the U.S. Consulate General in Ho Chi Minh City must follow certain security procedures.  Any visitor who declines to be screened by our security personnel will be unable to enter the Embassy or Consulate.  You may not bring battery-operated or electronic devices, large bags or luggage, or food and liquid into the Embassy or Consulate. The size limit for bags is: 35 cm (height) x 20 cm (width) x 40 cm (length).  Unfortunately, if your bag is bigger than the size limit, you will not be allowed to bring it into the U.S. Embassy or Consulate. Also, please do not bring laptop computers, iPads, tablets, and other large electronic devices to the U.S. Embassy or Consulate.  You may not enter the building with these items.  You may not leave these items at the security checkpoint. To avoid delaying your entry and that of those in line behind you, please bring only what is required for your appointment.  Please click here  for more information regarding which items you are prohibited from bringing into the Embassy or Consulate.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.