U.S. Embassy Hanoi and Consulate General Ho Chi Minh City – American Citizens Services
Flight and Other Departure Assistance Frequently Asked Questions (FAQs)
The U.S. Embassy in Hanoi and the U.S. Consulate in Ho Chi Minh City update our COVID-19 webpage on a regular basis. Please read it closely for the latest information regarding the COVID-19 situation in Vietnam. We advise all U.S. citizens residing or traveling in Vietnam to register or update their information with the Department of State’s Smart Traveler Enrollment Program (STEP). You may also follow us U.S. Embassy Hanoi’s Facebook or U.S. Consulate General in HCMC’s Facebook on for periodic updates.
Q: What should I do if I wish to return to the U.S.?
The U.S. Embassy in Hanoi and Consulate General in Ho Chi Minh City do not have plans to arrange charter flights back to the United States. Although flight frequency may be limited, commercial flights are available. Current airfares may be expensive and flights may be cancelled with short notice. U.S. citizens who wish to return home should make use of available commercial flight options if they wish to avoid future limitations on their movements due to changes in the COVID-19 situation in Vietnam. Check our Airline Departure Information page for the latest information regarding airlines in Vietnam that serve international destinations.
Q: What if I have no money to return to the U.S.?
If you are a U.S. citizen and want to return to the United States, but have no funds, we urge you to contact family and friends in the United States who may be able to help. If you are destitute, you may be able to apply for a repatriation loan from the U.S. government to return to the United States. Please complete an inquiry form here.
A consular officer will review your situation and determine if you are qualified for the loan. Please be advised that we must contact your friends and relatives to confirm your eligibility.
If you are eligible for the loan, the length of validity of your passport will be limited and will only be valid for direct return travel to the United States. You will not be eligible for a new U.S. passport until you repay your loan.
Q: What is your travel advice for Vietnam?
The current State Department travel advisory for Vietnam stands at Level 2 – Exercise Increased Caution. Vietnam’s borders are still closed to all foreign nationals with few exceptions. At this time, Vietnam has resumed most domestic transportation options (including air travel) and business operations. However, Vietnamese authorities have introduced strict measures to limit the spread of COVID-19, imposing mandatory quarantines and medical surveillance for all persons entering Vietnam. Vietnam has implemented mandatory quarantine for anyone suspected of coming into contact with COVID-19 positive cases. Please visit our COVID-19 page for more information on the current extent of travel disruptions and testing and quarantine requirements for inbound travelers.
Q: I am in a quarantine center. What actions do I need to take to leave Vietnam?
Currently, the Government of Vietnam is requesting that quarantined individuals complete the mandatory quarantine period prior to departing Vietnam. Please be advised that the U.S. Embassy and Consulate General cannot intervene in the quarantine rules established by the Vietnamese government.
Vietnam sometimes requires travellers to provide the following information if departing Vietnam after completing quarantine:
- A negative COVID-19 test result provided by the quarantine center.
- Itinerary or tickets for a booked flight.
- Reservations for transportation to the hotel and/or airport on leaving the quarantine center. (Staff in the quarantine center, and/or your travel agent, should be able to help with this requirement.)
You will be personally responsible for any quarantine and testing costs.
Q: Will the U.S. government evacuate us?
We do not have plans to evacuate U.S. citizens due to the COVID-19 situation in Vietnam. We advise U.S. citizens interested in returning to the United States to depart using commercial means. If the situation changes and we offer evacuation flights, U.S. government-chartered flights are not free of charge. U.S. citizen passengers are responsible for paying associated costs, which can be thousands of dollars.
Q: My flight has been cancelled. What should I do?
If your flight has been cancelled, you will need to arrange new tickets. Please contact a travel agent if you need assistance booking a flight. There may be some indirect routes to the United States through other Asian cities. Check our Airline Departure Information page for the latest information regarding airlines that continue to serve international destinations from Vietnam.
Q: I need to travel to the airport for my flight home, the taxis and other ride-hailing services are not allowed due to the Vietnamese government’s directive of maximum social distancing. What are my options?
Regarding your travel to the airport for your flight home, people in Ho Chi Minh City can call:
- Taxi Mai Linh: 1055
- Taxi Vinasun: (028) 38272727
Please note that the taxi services are only used for transportation from home/hotel to/from Tan Son Nhat airport. Specifically, they only transport the people that have names on the air ticket or boarding card on the date that matches with the flight time. In addition, taxis can go to airport during the restricted time, as long as the flight information matches.
For other transportation alternatives, please consult with your hotel, landlord, or a local travel agency. Some accommodation providers may occasionally offer airport-transfer services or advise you on the transportation method that is most suitable for your case.
We do not endorse any particular company, but we have listed two possible options below that U.S. citizens have used successfully. But please note that you need to arrange the service and any associated costs directly with them. If you have further questions, contact the U.S. Embassy in Hanoi or the U.S. Consulate General in Ho Chi Minh City by submitting an inquiry here.
- Blue Sky Travel (in the Ho Chi Minh Area)
Hotline: (84.28) 3827 7007 extension 342; Mobile (84) 906 748 084
Email: email@example.com (Ms. Emily)
Please note this agency requests 24-hour notice. Agency offers 7-seater vans and buses.
Q: I just need transportation to get medical care. Are there any other options?
A: In HCMC, there are currently two taxi companies that have been granted special permission to carry passengers between home and healthcare facilities.
Hotline: (84)(028) 38 277 178
Mai Linh Taxi
Hotline: (84) (028) 3838 3838
Currently, services are limited to just 400 cars. Eligible taxis will carry permission stamps from the Department of Health. All taxis will require health declarations for driver and passengers.
Q: Can you help U.S. citizens with their work permit/visa extension in Vietnam?
Q. I am a business manager, or member of a category exempted by the Government of Vietnam from the suspension of entry for foreigners, currently outside of Vietnam. What should I do to apply for a new visa? If I have a valid visa, how can I enter Vietnam?
Q: What if I have overstayed my visa because I was in quarantine?
Q: Will the U.S. be shutting its borders?
We are not aware of any plans to close U.S. borders to U.S. citizens. We advise you to monitor information provided by the U.S. Department of Homeland Security regarding COVID-19 restrictions here. Currently, U.S. citizens traveling from, or transiting, any of the countries subject to the recent Presidential Proclamations (China, Iran, UK, Ireland, Brazil, and the 26 countries of the Schengen zone in Europe) will be subject to increased screening and 14-day self-quarantine upon arrival to the United States.
Q: I’m a resident/long-term traveller in Vietnam. Is it safe for me to stay in Vietnam?
We advise U.S. citizens living in Vietnam to follow the guidance of local authorities, be ready to comply with social distancing, testing, and/or quarantine requirements, and be prepared to rely on the local health system, which may be under pressure and not up to U.S. standards.
U.S. citizens should take this information into account as they decide on whether to return to the United States or continue to stay in Vietnam for the long-term. U.S. citizens who avoid future limitations on their movements due to changes in the COVID-19 situation in Vietnam should make use of available commercial flight options to return home.
Q: What if I need to be medically evacuated?
We have lists of private hospitals in Vietnam on our website. In some cases, international hospitals can organize medevac services. However, flights to typical medevac locations are not available in many cases and hospitals may refuse the service cases involving a positive COVID-19 patient or when with the escort may be subject to quarantine restriction during travel or upon return to Vietnam. Please check directly with the hospital for more information regarding medevac services. If these services are unable to provide transportation in life-threatening cases of COVID-19 the State Department may intercede to directly medevac U.S. citizens. There are many requirements and restrictions, and the service can only be provided on a reimbursable basis, which will likely cost at least $100,000, and possibly more.
Q: Can I leave Vietnam and get back in?
U.S. citizens with plans to temporarily leave Vietnam should research and consider all their options carefully. Currently, flights to and from Vietnam are still very limited. The Vietnamese government continues to suspend entry into Vietnam to all foreigners, including people with a Vietnamese visa exemption certificate. This policy has very limited exemptions for diplomatic, official duty, and special cases, including experts, business managers, foreign investors, and high-tech workers of businesses involved in important projects as determined by the Government of Vietnam. Family reunification is not one of the exemptions. We understand that all U.S. citizens who do not fall under one of the exempted categories mentioned above and who have not obtained entry preapproval with the Vietnamese competent authorities will be refused entry on arrival in Vietnam even if they have a valid visa.
Q: I have developed coronavirus symptoms. What should I do?
If you develop symptoms, you should seek medical assistance and follow the advice provided by medical professionals. A list of testing centers is here.
You may be asked to get tested and quarantine in a government-run facility or instructed to self-quarantine if you develop flu-like symptoms, or if it is suspected that you have been in contact with someone who has tested positive for COVID-19. If you test positive for COVID-19 at any point during your stay in Vietnam, you will be quarantined and, if appropriate, provided treatment in a Vietnamese hospital. U.S. citizens should expect to be responsible for all costs associated with COVID-19 quarantine and treatment.
Q: If I am quarantined in Vietnam, will I be financially liable?
Foreign nationals entering Vietnam on commercial flights have to pay for mandatory COVID-19 tests and quarantine costs, both in government facilities and designated hotels. If you are quarantined at a hotel or other private facility, you will have to pay for all associated costs, even if directed there by local authorities.
In addition, foreign nationals must pay for medical treatment in Vietnam, and this applies to COVID-19. Therefore, you will need to pay for any necessary treatment, including the cost of hospitalization.
Q: What can you do for me if I’m forced into quarantine?
If you have been placed in mandatory quarantine by the Vietnamese government, please complete this mandatory quarantine requirement, even if you test negative for COVID-19. Please understand that we cannot intervene in the quarantine rules established by the Vietnamese government. The Vietnamese government has imposed strict penalties on violations of quarantine rules. Individuals who complete their quarantine requirement should receive confirmation indicating successful completion. This form may need to be presented to customs and/or airport officials when exiting Vietnam.
U.S. citizens currently under quarantine, in self-isolation, or stranded in Vietnam can notify U.S. Embassy Hanoi or U.S. Consulate General Ho Chi Minh City of their situation by submitting an online inquiry. In the online inquiry, please include specific information about your situation, such as: the date you entered quarantine, where you arrived from, your current location, reason for quarantine, as well as any medical needs or urgent health issues. Note that those wishing the U.S. Embassy or Consulate General to share information about their situation with friends, family, and loved ones will need to attach a completed Privacy Act Waiver (Form DS-5505) to their inquiry. The Privacy Act Waiver helps specify whom a U.S. Consular Officer may contact and to whom to release information with regards to your case.
Q: How can U.S. citizens present their vaccine cards to local officials for quarantine purposes?
U.S. citizens who are already in Vietnam should work with the health authorities (usually it is the district health department) at their place of quarantine and show them the CDC (Centers for Disease Control and Prevention) vaccine card. The local health authorities are the agency who will ultimately make the determination about card recognition and quarantine periods.
If U.S. citizens are seeking to enter Vietnam, his/her sponsor should include the vaccine card with the application package they submit when seeking entry approval to Vietnam. There is no guarantee Vietnamese authorities will accept foreign-issued vaccine cards.
The U.S. Embassy or U.S. Consulate in Ho Chi Minh City cannot certify or notarize a CDC vaccine card or other proof of vaccination.
Q: My hotel or apartment has asked me to leave because I am a foreigner, what should I do?
There have been instances of foreigners being turned away from, or asked to leave, hotels in Vietnam. The Vietnamese government has not asked U.S. citizens to leave the country, but decisions to serve or admit foreigners is up to individual landlords and hotels.
If you find yourself in this situation, please contact us.
Q: What are you doing to support U.S. citizens who are suffering with poor conditions in quarantine facilities?
We are working with local authorities to ensure U.S. citizens have adequate accommodations during quarantine, including access to food, water, and medical supplies. Please contact us if you need assistance.
We have raised concerns about the condition of some quarantine facilities with the Vietnamese authorities. Our consular team in Vietnam remains in close contact with the Vietnamese authorities and is providing consular assistance to affected U.S. citizens.
Q: Can U.S. citizens request to be quarantined at a hotel?
In some cases, the Vietnamese government has permitted U.S. citizens and other foreign nationals to quarantine at certain designated hotels; however, these accommodations are not free. U.S. citizens who choose hotel quarantine are responsible for all associated costs. Please work with the local authorities if you wish to be quarantined at a hotel. Please contact us if you need assistance.
Q: What can I do if no one around me can speak English at the quarantine center/hospital?
Ask for doctors and/or nurses that can speak English. We may be able to help you communicate with quarantine or hospital authorities if English-speaking officials are not available. Please contact us if you need assistance.
Q: What if I run out of money?
Q: What if I have no relatives who can help me?
The U.S. government can generally only assist destitute Americans who wish to return to the United States. If you wish to apply for a loan from the U.S. government to return to the United States, please complete an inquiry form here. A consular officer will review your situation and determine if you are qualified for the loan. Please be advised that we must contact your friends and relatives to confirm your eligibility. If you are eligible for the loan, your passport validity will be limited and will only be valid for direct return travel to the United States. You will not be eligible for a new U.S. passport until you repay your loan.
U.S. Embassy Hanoi
From outside Vietnam: +84-24-3850-5000
From the U.S.: 011-84-24-3850-5000
From landline within Hanoi: 3850-5000
From mobile or landline within Vietnam: 024-3850-5000
Submit an Inquiry Form
U.S. Consulate General Ho Chi Minh City
From outside Vietnam: +84-28-3520-4200
From the U.S.: 011-84-28-3520-4200
From landline within Ho Chi Minh City: 3520-4200
From mobile or landline within Vietnam: 028-3520-4200
Submit an Inquiry Form
Department of State’s Bureau of Consular Affairs: +1-888-407-4747 or +1-202-501-4444