Emergency Assistance

U.S. citizen emergencies include, but are not limited to: illness, death, destitution, arrest, lost and stolen passport, victims of a crime, missing persons, and parental child abduction.  For emergency assistance involving a U.S. citizen, please call the following numbers:

  • From the United States:  1-888-407-4747 within the United States or +1 202-501-4444 internationally and review the information here.
  • For Embassy Hanoi: 24/7 hotline at (024) 3850-5000 within Vietnam or +8424-3850-5000 internationally.
  • For U.S. Consulate Ho Chi Minh City: 24/7 hotline at (028) 3520-4200 or (028) 3520-4600 within Vietnam;  or +8428-3520-4200 or +8428-3520-4600 internationally.

Please note that visa inquiries are not considered emergencies and these numbers should not be used for visa questions.

For a listing of emergency and non-emergency services provided to U.S. citizens overseas, please see our American Citizen Services page.

For information about general, non-emergency services provided by U.S. Citizen Services, including urgent appointment requests, please contact us via our ACS inquiry form.  Depending on the nature of the request, we will generally respond within one business day.