Please see our frequently asked questions (FAQs) below for answers related to applying for a passport. If you have a question related to American Citizen Services, please visit our general FAQs page or our Consular Report of Birth Abroad FAQs page.
I lost my passport. What should I do?
Please report the loss/theft of your passport to the local police in the area where it occurred. Then, schedule an American Citizen Services appointment at the nearest Embassy/Consulate, making sure you have prepared the required document. A list of these documents is available on our Apply for a Passport page. Please note that any passport reported lost or stolen is invalidated and can no longer be used for travel.
How long does it take to get a new U.S. passport?
It takes 7-10 days from the time of submission for your passport to be available at the Embassy or Consulate.
Can my passport service be expedited?
Expedited service is not available at U.S. Embassies or Consulates abroad. If you have urgent travel plans, the Embassy/Consulate can assist you by issuing an emergency passport. Such passports will be limited in validity, and cannot be extended. After you finish your urgent travel, you can exchange your emergency passport within a year of its issuance for a full validity passport at no extra cost.
I got a new passport. What happens to the Vietnamese visa in my old passport?
If you simply renewed your passport, you will need to go to the Vietnam Immigration Office to transfer your visa into your new passport. If your old passport was lost or stolen, you will need to obtain an exit visa, also from the Vietnam Immigration Office. American Citizen Services unit staff can provide more information at your passport renewal/replacement appointment.
Please contact the nearest Vietnam Immigration Department for more information about Vietnamese visas:
Immigration Department: 44-46 Tran Phu Street, Ba Dinh District, Hanoi
Inquiry phone: (024) 3825-7941 within Vietnam or (84-24) 3825-7941 from the U.S.
Office hours: 8:00 a.m. – 11:30 a.m. and 1:30 p.m. – 4:00 p.m., Monday through Friday
Ho Chi Minh City offices:
Immigration Department: 333-335-337 Nguyen Trai Street, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City.
Inquiry phone: (028) 3920-1701 – (028) 3920-0353 – (028) 3920-2300 – (028) 3838-6425
Office hours: 7:00 a.m. – 11:30 a.m. and 1:30 p.m. – 5:00 p.m., Monday through Friday and 7:00 a.m. – 11:30 a.m. on Saturdays (except holidays)
Immigration Office: 196 Nguyen Thi Minh Khai, Ward 6, District 3, Ho Chi Minh City
Inquiry phone: (028) 3829-9398
Office hours: 7:00 a.m. – 11:30 a.m. and 1:30 p.m. – 5:00 p.m. Monday through Friday and 7:00 a.m. – 11:30 a.m. on Saturdays (except holidays)
Can I request a name change on my U.S. passport at the Embassy or Consulate?
What is a passport card?
The passport card is a travel document that can only be used to re-enter the United States at land border-crossings and sea ports-of-entry from Canada, Mexico, the Caribbean, and Bermuda. The passport card cannot be used for international travel by air.
Can I apply for the passport card and passport book at the same time using the same application?
If you already have a passport book and are eligible to use Form DS-82, you may apply for your new passport card. To apply for the passport card and book, simply check the appropriate box at the top of the form to indicate that you would like to apply for both products. You may renew your passport book at the same time using the same form. Note: you cannot currently list a “Country” when completing the “Emergency Contact” section on our forms. Please list an emergency contact in the United States.
Please make an appointment to apply for a passport card and passport book.