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An official website of the United States government

U.S. Visa Services
Visit the United States

IMPORTANT NOTICE

* New Exchange Rate: The U.S. Mission in Vietnam will change its consular exchange rate from US$1=24,000VND to US$1=25,000VND effective September 5, 2023.  All visa applicants who pay the visa processing fee on or after September 5, 2023, must pay at the new exchange rate of US$1=25,000VND.  For any inquiries or assistance related to new exchange rate, please contact the U.S. Visa Service Desk at support-vietnam@ustraveldocs.com or contact the call center in Vietnam at 19006444 (Monday – Friday, 08:00 – 16:00, except on holidays).

* All visa applicants with the new blue-covered passports must have the passport endorsed with place of birth before their interview.  Applicants who do not have an endorsement in their blue cover passports will not be permitted to interview and will need to reschedule their appointments.  More information is available here.

What is a Visa?

A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport.

Certain international travelers may be eligible to travel to the United States without a visa under the Visa Waiver Program, which is administered by the Department of Homeland Security (DHS). 

The Visa section of this website is about U.S. visas for foreign citizens and nationals to travel to the United States.

Visit Travel.State.gov for additional information.

Note: U.S. citizens do not need a U.S. visa for travel to the United States. When planning travel abroad a U.S. citizen may need a visa issued by the embassy or consulate of the country they wish to visit.

What Type of Visa Do You Need?

For short-term visits to the United States (for tourism, business, education, and more), you can go directly to the online application (form DS-160). For immigrant visas, which are issued to foreign nationals who intend to live and work permanently in the United States, you can visit the U.S. citizenship and Immigration Services site for the relevant forms. 

CONTACT US

For assistance using the U.S. Visa Service Desk website, or to answer questions regarding visa application processes, scheduling appointments, or other routine services, please click here or contact our Call Center at 19006444 (Vietnamese and English available) in Vietnam or +1-703-665-7350 internationally. Agents are available Monday-Friday from 8 a.m. until 4 p.m. You may also contact our visa services website via e-mail, Skype, or chat services.

Please note that we will not respond to inquiries sent by postal mail or fax.

For questions about a specific Nonimmigrant Visa case, please contact us via our Nonimmigrant Visa Inquiry Form.

 

If you have a question related to a specific Immigrant or K-1 Visa case, please use our Immigrant Visa Inquiry Form.

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Customer Service Statement

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known.  Travel to the United States is welcomed and encouraged.

We promise to you, the visa applicant, that:

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.
  • We will treat you as an individual and your case as unique.
  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
  • We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on the Department of State’s website.
  • We will explain the reason for any visa denial to you.

Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
  • Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
  • Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.
  • Be forthcoming about your purpose and plans.
  • Prepare for your interview by being able to clearly and concisely describe your intentions.